At Edelman we have a proven record as communication experts of protecting the most important, yet fragile, organizational asset: its reputation. We represent multidisciplinary backgrounds that include skilled litigators, investigative journalists, business intelligence specialists, veterans of government service and communicators from a variety of business sectors. Our communication specialists, counsel global companies, mid-sized organizations, non-profits, government entities and high-profile individuals to tackle a range of preparedness, reputational and communications challenges.  

We help companies prepare for communication crisis situations systematically. We create crisis manuals for our clients and use training and realistic simulations to help them prepare for possible situations. Our strength lies in the ability to accommodate a breadth of issues in a variety of sectors while executing flawless for our clients. 

SPECIALTY SERVICES: 

  • Reputation Management 
  • Issue and Crisis Management  
  • Crisis Simulations 
  • Social Media Consulting and Community Management 
  • Issue and Crisis Recovery Management  
  • Digital Crisis Preparedness and Execution  
  • Internal Crisis Communications 
  • Change and Restructuring Communication 
  • Bankruptcy and Litigation Communication 
  • Issue and Crisis Media Training 

THE TEAM

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Steve has 15 years’ experience in crisis and reputation management. He started his career in the UK Ministry of Defence as a parliamentary officer and has worked in-house managing issues at McDonald’s and eBay in addition to experience at global agencies.    

Steve is an experienced communications professional whose particular strength is his first-hand experience of media relations as a press officer dealing with critical journalists in the UK, European and US markets. He has previously led complex reputation recovery projects for industrial clients such as Shell and Motorola, lifestyle brands including adidas and EDF Energy, and a number of private clients.  

His crisis communications experience includes handling the response to terrorist attacks, cybercrime and data breaches, product recalls and public safety issues.    

Ilse is an all-round strategic communications professional, who helps businesses secure their license to operate by effectively building and maintaining trusted relations with key stakeholders. Throughout her international career, Ilse worked and lived in Brussels, the USA and the Netherlands. During her 20+ years’ experience, she spent over 15 years in senior corporate affairs roles, covering the full spectrum of corporate communications from public affairs, corporate and (crisis) media relations, CSR and community engagement, to employee engagement and executive positioning.   

Ilse is driven by impact. Her solid business acumen and track record of activating integrated communications strategies to drive business results, both from an internal and agency perspective, enables her to be a true sparring partner for company executives, as well as helping corporate communicators engage with all stakeholders in a relevant and meaningful way.    

Her sector expertise in communications spans (renewable) energy, petrochemical (upstream & downstream), mobility & transportation, heavy industries and industrial services, semiconductor industry, hydrogen and fuel cell technology and sustainability.  

Harald is a Director at Edelman with a focus on national and international business to business clients, including Microsoft, Booking.com, thyssenkrupp Marine Systems and AstraZenenca. Throughout his career as a communications professional, Harald has held senior positions at high-end communications firms as well as international corporations such as RELX. He has built up a strong track record in crisis and issue communications, public affairs, media relations and managing teams of communications specialists.  

In his role as Director, Robin works for a range of clients in the areas of corporate communication, issues and crisis management, media spokesmanship and brand reputation. Robin’s main goal is to strengthen and protect the reputation of both the company and its brands.   

Robin has more than 20 years of experience in various market areas such as retail, banking, industry, telecom and FMCG. He recently worked for FMO, Shell, McDonald’s, Nespresso, Ahold Delhaize, Tata Steel and ING, among others. As a client communications lead for McDonald’s, he frequently assisted the board of this company with crises and issues and supported the spokespersons with contacts with the media.  

In Robin’s opinion, strengthening and protecting reputations can only really be achieved if the business strategy and the implementation of communication programs are seamlessly connected. Managing and supervising teams in this is an important part of Robin’s daily activities.  

As Associate Director, Kees currently drives PR and integrated communication and marketing programs for his clients. He is responsible for driving strategy through to implementation.   

He started his career at Whizpr about a decade ago as a PR and social media consultant developing quickly to lead high profile accounts across both B2B and B2C for this specialist Tech agency.   

Since 2015 he successfully led the consumer and lifestyle technology practice. Kees is a result driven and creative team player, always going the extra mile.  

Jochem is a Digital Director at Edelman Amsterdam and experienced leader in digital communications on both business and agency side.   

He is passionate about delivering engaging and effective digital communications through marketing, advertising and technology.   

Prior to joining Edelman, he was the Head of Digital for Mindshare and Publicis Groupe.